Terms of Service

1Who we are, and these terms

Short version: NearMe is run by Earned Media Pty Ltd. These terms are between us and your business.

NearMe is a business name of Earned Media Pty Ltd (ABN 16 639 255 995), Unit 3.05, 5 Celebration Drive, Bella Vista NSW 2153 (“we”, “us”). These terms are between us and the business that signs up for NearMe (“you”). The person who signs up must be allowed to agree to them for the business.

Our Privacy Policy explains how we handle information, and forms part of these terms.

2What NearMe does

Short version: NearMe writes your job pages and Google posts from what you send, looks after your website, and checks how you’re doing each week. We can’t promise rankings or enquiries.

NearMe is an assistant for local businesses. You send a voice note and a few photos after a job, and NearMe writes a page for your website and a post for your Google listing. It also looks after your website, checks it every week, watches your competitors, sends you a weekly check-up in plain words, and passes on the enquiries your website receives.

A person on our team places each Google post on your Google Business Profile, reads your check-up before it sends, and handles anything the assistant can’t do.

We work hard to get you found, but Google and other services decide their own results. We can’t promise a ranking, a number of enquiries or any sales.

3Your account

Short version: Give us true details and keep your login safe. We approve every new account.

• A person on our team approves every new account, and may decline one.
• Give us true, current details about you and your business.
• Keep your login safe. You’re responsible for what happens in your account, including what your staff send from their own logins.
• Tell us straight away if you think someone else has used your account.

4Price and billing

Short version: $395 + GST a month, everything included. The first month is free, and there’s no setup fee.

• NearMe costs $395 + GST a month, with everything in the plan included. There’s no setup fee.
• Your first month is free.
• Our team arranges how you pay with you when you sign up. Questions about billing: connect@nearme.com.au or 02 8201 3078.
• If our price changes, we’ll tell you at least 30 days before, and you can cancel before it applies.

5Cancelling

Short version: Month to month. Cancel any time.

There’s no lock-in contract. You can cancel any time by telling us at connect@nearme.com.au or 02 8201 3078.

When you cancel, we delete your account, messages, voice notes and photos, as our Privacy Policy explains.

6What you send us

Short version: You own what you send. You let us use it to run NearMe for you.

• You own your photos, voice notes, videos and messages.
• You let us store, transcribe, edit and publish them on your website and your Google listing, and use them to run NearMe for you. That permission ends when you delete them or cancel, except for pages and posts already published, which stay until you ask us to remove them.
• You promise you’re allowed to share what you send, and that anyone shown or named in it is happy for you to. Keep customers’ names, addresses and faces out of anything meant for publishing.
• Don’t send sensitive information (such as health details) unless NearMe needs it for the job.

7What we make for you

Short version: The pages and posts we write for you are yours.

The words on the pages and posts NearMe writes for you belong to you. Because NearMe writes for many businesses, similar wording may appear elsewhere.

8AI

Short version: NearMe uses AI, which can get things wrong. Nothing goes on your website until you say yes.

• NearMe’s assistant is AI. It can misunderstand or get facts wrong, so check what it writes before you say yes. Nothing goes on your website until you do.
• When you ask the assistant to do something, we treat it as your request.
• Which AI companies we use, and what their terms say about your information, is in our Privacy Policy.

9Accounts you connect

Short version: You let us use the accounts you connect, and you can disconnect them.

When you connect Google Search Console, Google Analytics, your Google Business Profile, your website or WhatsApp, you let us use them to run NearMe for you. You can remove our access at any time. Those services have their own terms, and we can’t control their outages or changes.

10Fair use

Short version: No fake reviews, false claims, spam or anything illegal.

Don’t use NearMe to:

• publish anything illegal, misleading or that isn’t true about your business, such as a licence you don’t hold or a job you didn’t do;
• write or ask for fake reviews;
• message people who haven’t agreed to hear from you;
• break into, overload or copy NearMe, or use it for anyone other than your own business.

11Our responsibilities

Short version: Your rights under Australian Consumer Law always apply.

Nothing in these terms takes away your rights under the Australian Consumer Law. Our services come with guarantees that can’t be excluded under that law.

12Suspending or ending your account

Short version: We’ll warn you and give you time to fix things first.

We may pause or end your account if you don’t pay, or if you seriously or repeatedly break these terms. Unless it’s urgent (for example, to stop harm or something illegal), we’ll tell you first and give you time to fix it.

13Changes to these terms

Short version: We’ll tell you 30 days before anything important changes.

If we make an important change, we’ll email you at least 30 days before it applies. If you don’t agree, you can cancel before then. Earlier versions are available on request.

14Disputes

Short version: Talk to us first. New South Wales law applies.

If something goes wrong, please tell us first at connect@nearme.com.au or 02 8201 3078, and we’ll try to fix it. These terms are governed by the law of New South Wales.

15General

We’ll send notices to the email address on your account. If part of these terms can’t be enforced, the rest still applies. These terms, with our Privacy Policy, are the whole agreement between us about NearMe. Questions: connect@nearme.com.au, 02 8201 3078, or Earned Media Pty Ltd, Unit 3.05, 5 Celebration Drive, Bella Vista NSW 2153.